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Searching for products
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How can I find what I'm looking for?
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The search facility allows you to find what you're looking for simply by entering a keyword or model code and pressing Go.
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Ordering
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Q:
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What happens if I add an item to my order but later change my mind?
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No problem! When you proceed to the "My Order" page,you can easily remove the item.
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How will I know you have received my order?
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Once your order has been submited, you will receive a confirmation email containing your order reference number.
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Is it possible to order by telephone, fax or email?
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Certainly. Please look in the 'Contact us' section for our details.
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Frequently asked questions
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Delivery
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How soon can I expect delivery?
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We aim to despatch orders within 2 or 3 business days subject to stock availability. In the event of stock shortages, please allow 7 to 10 days. If an item has been discontinued, or is likely to be unavailable for an unforeseeable period of time, you will be notified by email. as you can see from our products we offer free delivery to uk mainland we do deliver else where at an additional cost thankyou.
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After Sales
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Q:
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Can I take my scooter / powerchair on holiday
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Yes you can. One area of concern when traqnsporting an electic power chair or scooter by air can be the acceptability of the batteries. The standard batteries provided are 'gel type' which are suitable for air transport.
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What happens if I get a punture
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Refer to you local dealer who will be able to repair and / or change the tyre for you. A self sealing punture fluid called Oko is available for rear tyres
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Q:
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How long is the warranty?
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The current warranty is 12 months for most goods. Please contact us for details.
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Q:
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Will my scooter or power chair be ok in the rain?
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Scooters and power chairs are designed for indoor or outdoor use. Small amounts of rain and moisture should not be a problem. Obviously the scooter or power chair is not waterproof so please protect your chair/scooter from the elements whenever possible, wiping moisture off the seat / chair and the control unit at the earliest possible opportunity. Do not drive through large puddles or floods.
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Is the vehicle crash tested
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Yes.A Standard specification
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Q:
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How often should I charge my wheelchair/scooter batteries
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If you charge them after every reasonable trip ( not a 5 minute journey) they will always be ready for your next journey, this will also help them suvive the cold winter if the machine is kept outside in a shed or garage.
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Can I ride my scooter on the road?
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You can only ride your scooter on the road if its an 8mph model and is fitted with lights, indicators, hazard flashers auxiliary brake. This does not mean that a scooter with lights ect. but is only capable of 4mph can be on the road except when crossing from one side to the other.
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Who should I contact if I have a query with my order?
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Please email mobilityextra@uk2.net or call us free on 0800 5877507 quoting your order reference number.
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Q:
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I'm having difficulty using the website. Is there someone I can contact?
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Please email mobilityextra@uk2.net who will be happy to assist you with your query.
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Q:
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I need a light weight scooter so that my wife can put it in her car when we go shopping
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Thats fine, but remember 7 amp or 30 amp batteries that are fitted to light weight scooters weigh the same as fitted to any scooter, so you need to check out what machine is suitable for your needs, will take your weight and also need to consider what terrain you will require your scooter to travel over.
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Q:
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How much does it cost to charge the batteries?
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The average cost of charging a battery pack on your mobility device will vary depending on your local supplier charges and tarriffs. This imformation is usually contained within your electricity bill. If you have any trouble finding the cost of your electricity, contact your local electricity supplier and they will help you. Electricity is charged for by Cost per unit. To work out the cost of charging your vehicle per year multiply the cost per unit by the number of units used.
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