| General warranty exclusions: - Parts which need adjustment , re-setting, replacement or repair due to abuse, fair wear and tear or to suit the indivedual needs of the user. e.g tyres, lap belts, bulbs, plastic shrouds and upholstery (damaged post receipt), motor bushes, normal battery degredation, wheelchair brake adjustment, circuit braker resetting, resetting user induced problems on riser - recliners - cleared by disconnecting/re-conecting hand control ect. Where call-outs occur for such items the purchaser will remain liable for the call-out., parts and labour costs. However, we will do our utmost to minimise these by talking through problems in depth before arranging to visit. Experience shows that many problems can be a lack of user familiarity and can often be overcome with some simple fault diagnosis and guidance on the phone. - Damage attributable to misuse or accident for which we cannot be deemed responsible. In most cases we are able to deliver mobility products and living aids within 14 days (many within 5 days). However , due to here nature of mobility products and living aids, some specialist items are produced to order. Therefore, it is adviseable for you to contact us before placing your order so that we can give you an approximate delivery date. When a mobility product or living aid is ready for despatch we will normally contact you to let you know when it will be delivered to you. As part of the conditions of sale customers are required to inspect all goods on receipt and are to annotate the couriers documentation with details of damage to either the packaging or the goods themselves. Where this is not done, and the courier subsequently disputes liability, then Mobilityextras.com will not be responsible for the costs associated with repair or replacement. In all cases, damage to goods is to be
reported to Mobilityextras.com at the earliest opportunity. When you buy from us you have a cooling off period of seven days from the day you receive the goods. This means that if you do not want the mobility product supplied then you can receive a full refund within 30 days provided that you notify us in writing within seven days of the receipt of goods that you want to return it. You will remain liable for the actual carraige cost occured by Mobilityextras.com for both the issue and return of goods. To claim under these terms the mobility product must be unused, in the original undamaged packaging and the product must not be damaged in any way. Mobility products that are specifically tailored to the individual and/or ordered in specifically for you are excluded e.g rise and recline chairs in a size/fabric of your choice, special order wheels made to your specific requirments etc. Mobilityextras.com will comply fully with the Consumer Protection
(Distance Selling Regulations 2000) | 
