We are probably the largest mobility outlet in the country. Offering over 200 scooters
from stock and many other mobility products.

Mobility Extras. com is based in Cambridgeshire and offers great mobility products to the mobility network.

With over 20 years experience within the mobility Industry, our staff are more than capable of dealing with any queries or requests you may have,
meaning your needs are always clearly understood and met.

So if you need good advise on any of our product ranges, then rest assured you will be given good knowledgeable advise.

We constantly monitor our competitors' prices to ensure you the very best deals. Ads Offers are continually changing
it's always best to ring us to guarantee the lowest prices. We aim to be unbeatable for delivery, value, and service.

Price Promise

If you see the same product at a lower price, we will price promise it.

* confirmation of price will be required.*

Payment

For goods delivered by courier service we request payment in full with order by cheque or debit/credit card.

For goods delivered by our own transport, we request a 20% deposit on the date of order, which can be payable by cheque or debit/credit card. The outstanding balance will then be due on delivery by cash cheque or credit/debit card.
Alternatively you may pay in full when you place your order.

* Method of delivery will be confirmed with order*

Individuals purchasing disabled mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple decleration form that confirms you are eligable to receive goods at a VAT exempt price. Our prices therefore shown exclusive of any VAT.

Warranty Policy

We are official dealers for all the products that we supply and offer the goods with the normal manufacturer's parts warranty, typically 12 months subject to the exclusions set out below.

In addition, for all major mobility products i.e mobility scooters, riser - recliners , bath lifts we will also cover the labour costs associated with repairs under the warranty, subject again to the exclusions set out below. Where problems do occur, we will normally look to repair the product on site.if near head office In some cases, the manufacturer themselves will visit and rectiy the problem. We may also arrange for the item to be returned to us by courier for repair at your cost if you cant bring it yourself.

General warranty exclusions:

- Parts which need adjustment , re-setting, replacement or repair due to abuse, fair wear and tear or to suit the indivedual needs of the user. e.g tyres, lap belts, bulbs, plastic shrouds and upholstery (damaged post receipt), motor bushes, normal battery degredation, wheelchair brake adjustment, circuit braker resetting, resetting user induced problems on riser - recliners - cleared by disconnecting/re-conecting hand control ect. Where call-outs occur for such items the purchaser will remain liable for the call-out., parts and labour costs. However, we will do our utmost to minimise these by talking through problems in depth before arranging to visit. Experience shows that many problems can be a lack of user familiarity and can often be overcome with some simple fault diagnosis and guidance on the phone.

- Damage attributable to misuse or accident for which we cannot be deemed responsible.

In most cases we are able to deliver mobility products and living aids within 14 days (many within 5 days). However , due to here nature of mobility products and living aids, some specialist items are produced to order. Therefore, it is adviseable for you to contact us before placing your order so that we can give you an approximate delivery date. When a mobility product or living aid is ready for despatch we will normally contact you to let you know when it will be delivered to you.

As part of the conditions of sale customers are required to inspect all goods on receipt and are to annotate the couriers documentation with details of damage to either the packaging or the goods themselves. Where this is not done, and the courier subsequently disputes liability, then Mobilityextras.com will not be responsible for the costs associated with repair or replacement. In all cases, damage to goods is to be
reported to Mobilityextras.com at the earliest opportunity.

When you buy from us you have a cooling off period of seven days from the day you receive the goods. This means that if you do not want the mobility product supplied then you can receive a full refund within 30 days provided that you notify us in writing within seven days of the receipt of goods that you want to return it. You will remain liable for the actual carraige cost occured by Mobilityextras.com for both the issue and return of goods. To claim under these terms the mobility product must be unused, in the original undamaged packaging and the product must not be damaged in any way. Mobility products that are specifically tailored to the individual and/or ordered in specifically for you are excluded e.g rise and recline chairs in a size/fabric of your choice, special order wheels made to your specific requirments etc.

Mobilityextras.com will comply fully with the Consumer Protection
(Distance Selling Regulations 2000)